Frequently Asked Questions

City Numbers |  Toll Free Numbers  |  City & Toll Free Numbers

City Numbers

Why are these called “City Numbers”?
They are called “City Numbers” because the telephone number called by the caller is a number that is usually associated with the city chosen – for example a telephone number that starts with 020 in the UK is recognised as being a number based in London.

Who pays for the call?
Your caller will pay only the local standard call rate for calling the city chosen when calling from within the country of number origination. You will pay for the international portion of call. The per minute charging rate is shown in the price guide.

Can callers from outside the originating country call my City number?
Yes. You can receive calls from all over the world via your City number.

Toll Free / Free Phone Numbers

Why are these called Toll Free or Free Phone numbers?
These numbers are called 'Toll Free' or 'Free Phone' because there is generally no cost to the caller to call them.

Who pays for the call?
Your caller usually pays nothing to call you. You will pay for calls received via your Globalnumbers Toll Free / Free Phone number. The per minute charging rate is shown in the price guide.

Can callers from outside the originating country call my Toll Free number?
Toll Free / Free Phone numbers are only free to the caller if called within the country of number origination. It may not always be possible to call a Toll Free / Free Phone number from outside the country of number origination.

City and Toll Free Numbers

Is there a monthly charge?
For standard numbers there is a small charge of £10 per month for each number taken however we include £10 worth of FREE calls every month. Free calls are not included in the Fax-to-Email service.

How much deposit should I make?
All customers are required to pay a security deposit for each Globalnumber taken. The amount of deposit required for each number is usually the higher of £50 or a sum equivalent to 150% of your anticipated average monthly usage. However, in certain circumstances a higher deposit may be required depending on the Customer’s credit score (using our own in-house credit scoring criteria) or for calls originating/terminating in certain countries or territories.

Can I publish my number on our company website, stationery, advertising etc?
Absolutely, it makes perfect sense to advertise and use your Globalnumber as widely as possible. You are welcome to publish your new number as and when you chose – you can make use of it for all forms of marketing, leaflets, business cards, website, TV and Radio as well as on your headed notepaper.

Is there any renewal fee?
There is no renewal fee. Provided you maintain your account in good order, you may keep your Globalnumbers until you tell us you no longer require the service. The minimum subscription is just 12 months.

What if we need to change our terminating number, if we decide to move offices for example?
No problem. If you need to change the termination number of your Globalnumber this can be arranged quite easily. We do allow one free change of termination number in each 12 month period, subsequent changes are charged at just £25. Normally we require 7 days notice. In urgent cases we may be able to change the termination number more quickly. Expedited changes will be subject to an additional charge.

How long does it take to set-up a Globalnumber?
We will endeavour to connect any telephone number as soon as is practically possible.

In the case of UK originating numbers, we will connect the service within 7 business days of Intelligent Telecom receiving both the Security Deposit and the signed Service Order.

In the case of non UK originating numbers, within 28 business days of Intelligent Telecom receiving both the Security Deposit and the signed Service Order.

It most cases numbers are connected much sooner – often within 0-2 days.

If we do not connect your Globalnumber within the maximum time periods stated above, you may cancel your order and receive a full refund of all monies paid.

How do I pay for my calls?
We will take payment for calls you have received via your Globalnumbers from the debit/credit card you nominate in the Service Order.

You will receive an invoice via email each month showing the amount payable. Payment will be taken from your debit/credit card approximately 7 days after the date of each invoice.

Quality is important to my business. What is the call quality like?
We only use 'business quality' routing for this service.

Can I choose my own number?
Your Globalnumber will be allocated to you upon receipt of your properly completed Service Order and security deposit. If you would like a choice of telephone number this may be possible. If you decide to choose your own standard Globalnumber a once-only charge of £50 will payable for each Globalnumber chosen.

If you order multiple numbers and you require these to run consecutively (for a fax or separate departments/offices) consecutive numbers will be provided (if requested) without additional payment.

If I want a more memorable number, can I pay extra to get one?
Yes. If you are intending to use your Globalnumber for advertising (especially on TV or radio) then you should consider obtaining a more memorable or easily remembered number.

We have a limited availability of Bronze, Gold and Platinum numbers. These special numbers are subject to an additional connection charge and a minimum monthly call charge.

Bronze numbers are subject to a £150 connection charge together with a £20 per month minimum charge for calls; Gold numbers attract a £499 connection charge with a £50 per month minimum charge for calls; Platinum numbers attract a £1,250 connection charge and a £95 per month minimum charge for calls.

Please contact us for number availability.

Sounds good, how do I get one?
Click here to order via our secure website.